This Refund and Returns Policy explains how Sable & Spoon handles return, refund, exchange, and order-issue expectations.
Sable & Spoon is an early-stage kitchen and home-kitchen store. Our first product collections are currently being prepared, and product-specific return details will be shown clearly before checkout once products are available for purchase.
General Return Eligibility
Return eligibility may depend on the product, condition, timing, reason for return, and fulfillment details.
To be considered for a return, an item may need to be unused, in its original condition, and in its original packaging.
Some items may not be eligible for return because of hygiene, food-contact, safety, customization, clearance, or product-specific restrictions. Any important product-specific restrictions should be shown clearly before checkout when products become available.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us at support@sableandspoon.com as soon as possible.
Please include:
- your full name
- your order number, if available
- the email address used at checkout
- clear photos of the item, packaging, and issue
- a short description of what happened
We will review the issue and determine the next available step based on the order details and product situation.
Refunds
If a refund is approved, it will usually be sent back to the original payment method.
Refund processing times may vary depending on the payment provider, bank, card issuer, or payment method used at checkout.
Sable & Spoon does not control how long banks or payment providers take to post a completed refund.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@sableandspoon.com.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
Return Shipping
Do not send a product back without contacting Sable & Spoon first.
If a return is approved, we will provide instructions for the next step.
Return shipping responsibility may depend on the reason for the return, the product, and the order situation.
Exchanges
Exchange availability may depend on product availability, product condition, fulfillment details, and the reason for the request.
If an item arrives damaged, defective, or incorrect, contact us so we can review the issue.
Questions
For questions about refunds, returns, damaged items, incorrect items, or order issues, contact us at support@sableandspoon.com.