This Refund and Returns Policy explains how Sable & Spoon handles return, refund, exchange, and order-issue expectations.
Sable & Spoon is an early-stage kitchen and home-kitchen store. Selected product information pages are live, but purchasing is not currently enabled. Any product-specific return information required for a purchase will be shown before that item can be ordered.
Cancellation and Change-of-Mind Rights
For eligible online purchases, you may tell us within 14 days after receiving the goods that you want to cancel without giving a reason. After you tell us, you normally have another 14 days to return the goods.
To exercise this right, email support@sableandspoon.com with a clear statement that you want to cancel. We will provide return instructions. A standard cancellation form will be provided where required before transactions are enabled; you do not have to use a particular form if your cancellation statement is otherwise clear.
These change-of-mind rights are separate from your rights if goods are faulty or not as described.
Return Condition and Exceptions
For a change-of-mind return, please take reasonable care of the goods while they are in your possession. Where the law allows, a refund may be reduced if handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Original packaging can help protect an item during return transit, but it is not an absolute condition of statutory cancellation rights.
Some legal exceptions to cancellation rights can apply to particular goods. We will only rely on an exception where it actually applies and has been explained before purchase. We do not treat an item as automatically non-returnable merely because it may contact food.
Damaged, Defective, or Incorrect Items
Your rights when goods are faulty or not as described are separate from change-of-mind cancellation rights. We will consider those issues under the rights that apply; a change-of-mind return condition does not replace or narrow those rights.
If your item arrives damaged, defective, or incorrect, contact us at support@sableandspoon.com as soon as possible.
Please include:
- your full name
- your order number, if available
- the email address used at checkout
- clear photos of the item, packaging, and issue
- a short description of what happened
We will review the issue and determine the next available step based on the order details and product situation.
Refunds
If you exercise a statutory cancellation right for an eligible online purchase, we will refund the amounts due under the applicable rules. Where required, that includes the basic cost of the standard outbound delivery option. Extra cost for a more expensive delivery method you chose may not be refundable.
We will make the refund within the applicable statutory timeframe. For returned goods, that timeframe may depend on when we receive the goods back or receive acceptable evidence that you sent them back.
Refunds are normally returned using the original payment method unless another method is lawfully agreed. Your bank, card issuer or payment provider may take additional time to show a refund after we have completed it.
Order Cancellations
If you want us to stop fulfillment before dispatch, contact us as soon as possible at support@sableandspoon.com.
Whether we can stop an order before dispatch is separate from any statutory cancellation rights you may have for an eligible online purchase. Processing or shipment does not by itself end a statutory distance-sale cancellation right that applies.
See the Cancellation and Change-of-Mind Rights section above for the notification and return steps.
Return Shipping
Do not send a product back without contacting Sable & Spoon first.
If a return is approved, we will provide instructions for the next step.
Return shipping responsibility may depend on the reason for the return, the product, and the order situation.
Exchanges
Exchange availability may depend on product availability, product condition, fulfillment details, and the reason for the request.
If an item arrives damaged, defective, or incorrect, contact us so we can review the issue.
Questions
For questions about refunds, returns, damaged items, incorrect items, or order issues, contact us at support@sableandspoon.com.