FAQ
Have a question about Sable & Spoon?
Here are answers to common questions about our store, products, orders, shipping, returns, and support.
What is Sable & Spoon?
Sable & Spoon is a curated kitchen and home-kitchen store focused on practical tools for cleaner prep, easier storage, better everyday cooking, and smoother home routines.
We are building the store around useful kitchen upgrades that feel clear, practical, and easy to understand.
Are products available right now?
Selected product information pages are now live.
Purchasing is not currently enabled for these items.
We only expose a purchase option when the product, price, fulfillment, policy, payment, and order-handling details are supportable.
What kind of products do you sell?
We focus on useful kitchen and home-kitchen tools that make everyday routines easier.
Product categories may include food preparation, drink preparation, storage, organization, and simple kitchen convenience items.
Orders
How do I contact support about my order?
Email us at support@sableandspoon.com with your order number, if available, and the email address used at checkout.
Can I cancel my order?
If you want us to stop an order before dispatch, contact us as soon as possible.
Whether we can stop fulfillment before dispatch is separate from any statutory cancellation rights you may have for an eligible online purchase. Processing or shipment does not by itself end those statutory rights.
For eligible online goods, you may have the right to notify us of cancellation within 14 days after receiving them. See our Refund and Returns Policy for the full steps.
Can I change my shipping address?
Contact us as quickly as possible if your shipping address is incorrect.
Address changes may not be possible once an order is already being processed or shipped.
Shipping
How long does shipping take?
Shipping times may depend on the product, fulfillment route, shipping method, and destination.
Final delivery estimates will be listed once fulfillment routes are verified for each product.
Will I receive tracking?
When tracking is available, tracking details will be provided after your order ships.
Why has my tracking not updated?
Tracking can take time to update after shipment.
Delays can also happen because of carrier processing, holidays, weather, customs, or high-volume shipping periods.
Returns and Issues
What if my item arrives damaged or incorrect?
Contact us at support@sableandspoon.com with your order number and clear photos of the issue so we can review it.
Do you accept returns?
For eligible online purchases, statutory cancellation and return rights may apply.
Our Refund and Returns Policy explains the cancellation window, return steps, refund timing and the separate rights that apply when goods are faulty or not as described.
Any product-specific legal exception will be stated before purchase rather than assumed.
Product Questions
Are your products dishwasher safe?
Only products verified as dishwasher safe will say so on the product page.
If a claim is not verified, we will not publish it.
What materials are used?
Material details will be listed only when verified through product information, supplier information, or product documentation.
Are products BPA-free, food-grade, eco-friendly, patented, or FDA-approved?
We do not publish claims like BPA-free, food-grade, eco-friendly, patented, or FDA-approved unless they are verified.
Need More Help?
For help, contact us at support@sableandspoon.com.