Need help with an order?
You can contact Sable & Spoon at:
Please include your order number, if available, and the email address used at checkout so we can help you faster.
Order Status
After an order is placed, it may need time to process before it ships.
Processing times may vary depending on product availability, order volume, fulfillment route, and the specific item purchased.
When tracking is available, tracking information will be provided after your order ships.
Tracking Updates
Tracking may take time to update after shipment.
If your tracking has not updated right away, please allow additional time for the carrier system to refresh.
Shipping delays can happen because of carrier processing, holidays, weather, customs, high-volume shipping periods, or fulfillment delays.
Address Changes
If you entered the wrong shipping address, contact us as soon as possible.
We cannot guarantee address changes once an order has entered processing, fulfillment, or shipment, but we will review the request if a change is still possible.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
Damaged, Incorrect, or Missing Items
If your item arrives damaged, incorrect, or incomplete, contact us at support@sableandspoon.com.
Please include:
- your full name
- your order number, if available
- the email address used at checkout
- clear photos of the item, packaging, and issue
- a short description of what happened
We will review the issue and help determine the next available step based on the order details and store policies.
Helpful Pages
For more information, you can also review our FAQ, Shipping Policy, and Refund and Returns Policy pages.
Need More Help?
For help with your order, contact us at support@sableandspoon.com.